Managed Database Services

Onsys Managed Database Service will proactively monitor, manage and resolve incidents in your database infrastructure.

Key features

  • 24/7 remote DBA support
  • Dedicated contact via both email and phone
  • Free service desk access to raise your service requests, issues and problems
  • Month-to-month billing and a minimum three-month contract
  • Monthly billing for additional usage
  • Prices are marked as excluding GST unless indicated otherwise.
  • Our specialists will contact you to arrange network access per your business policies and requirements.
  • Each package offers weekly DBA time usage and FREE database monthly health check reports.
  • All service requests are handled via the JIRA service desk and guaranteed response time.
  • Austrailan-based consultants will provide services.

Five easy steps to get started

Get started with Managed Database Services
Onsys Remote DBAs are available around-the-clock, and they can handle all DBA tasks that in-house DBA usually performs

EMERGENCY SUPPORT

Every database outage would cost money, damage the reputation and impact user confidence. Onsys Remote DBA will restore services and perform root cause analysis to minimise unplanned outages.

24/7 REMOTE DATABASE SUPPORT

Onsys Remote DBA assists in resolving database incidents and keeps databases up and running, ensuring availability. Our dedicated on-call DBA is ready to help you 24/7.

MANAGED DATABASE SERVICES

Onsys Managed Database Services will monitor your database environment, handle events, resolve incidents, manage problems and implement changes following the ITIL Service Delivery model.

Platform Improvements
  • Planning and designing new database infrastructures
  • Implementation of high availability solutions
  • Implementation of SSAS, SSRS and SSIS solutions
  • Architectural designing and documentation
  • Database development tasks
  • Project planning and management
  • Installation and configuration of Oracle RAC
  • Oracle Dataguard installation and configuration
  • Installation and configuration of AlwaysOn high availability groups
  • Migration & decommissioning of infrastructure
  • Patching, upgrades and new installations
  • Cloud migration (Oracle Cloud, AWS and Azure)
  • Platform migration
  • License and cost optimisation
  • Oracle to EDB Postgres migration
  • Design, installation and configuration of SQL Server cluster solutions
  • Patching, upgrades and new installations
BAU Activities includes
  • Database patching and upgrades
  • DR planning & execution
  • Monitor OS events, DB errors/warnings
  • Monitor and handle disk spaces, memory, I/O & CPU issues
  • Database backup/restore and configurations
  • Ad-hoc Query writing/execution
  • Security administration
  • Index & statistics maintenance
  • Application upgrades and patching
  • Agent job creation, execution and monitoring
  • Database backup/restore and refresh
  • Monitor scheduled maintenance tasks
  • Integrity checking
  • Assist with application upgrades and patching
  • Performance monitoring
  • Any other database support activities

Supported Database Platforms

Partner Accreditation